Amina Rubinacci wishes to ensure your complete satisfaction. If for some reason you are not fully satisfied with your purchase, you can return one or more items - unused, within 14 days from the date of delivery - and receive a refund equal to the price of the returned products, excluding shipping.
You cannot exchange items purchased with other products.
All products from our site are shipped with an identification tag attached with a tamperproof seal, which has our Amina Rubinacci logo. We invite you to try on your product without removing the card and without breaking its seal, because we will not accept returned items that are not in the same condition you received them.
We encourage you to take great care in trying on your purchased item, because we will not accept, for any reason, damaged items or items with a broken tamperproof seal or with missing or damaged original labels and tags.
Follow the instructions below to return an item for credit.
Warning: Before shipping, assure that the goods meet the following requirements:
- The disposable safety seal is perfectly intact and, therefore, was not removed from the item.
- All labels, fabric or cardstock, are perfectly intact and, therefore, were not removed from the item.
- Each garment is in the same condition in which you received it and should be packed in an orderly manner.
- Each garment has not been worn and / or washed and / or stretched and / or treated in any way.
- The package containing the returned items must be physically delivered to the DHL courier within 14 days from the date of delivery (including holidays/weekends). The shipping charges for the return will not be refunded.
Please ring +39 0841 413048 or send a mail to info@minarubinacci.it and specify only the items and the quantities in restitution and give the motivation for returning the goods.
AMINA RUBINACCI personnel will provide you all necessary information to make return.
WARNING: the return of an order must be made within ten days from the date of delivery (including holidays/weekends). After that time, the RETURN button is no longer available.
CAUTION: Even if only one of the conditions set forth in section RETURNS AND REFUNDS is not met, Amina Rubinacci will not accept your return and the package will be rejected and the goods will be returned to you at your expense.
WARNING: We will not accept parcels that do not include the PDF printout.
Upon receipt of your package, Amina Rubinacci will verify that you have complied with all the conditions listed above, and if the procedure is successful, we will proceed to credit the credit card used for the purchase, minus shipping costs.
If, however, the above conditions have not been met, we will notify you and we will return the item to your address at your expense.