The purpose of AMINA RUBINACCI S.R.L. ("Aminarubinacci.it") is to ensure your complete satisfaction. If for some reason you are not satisfied with your order, you may exercise your right to withdraw, without penalty, within fourteen (14) working days from the day you received the products purchased on aminarubinacci.it. The items must be delivered to the carrier within 10 working days from date of receipt. Products can be returned by shipping the package through the courier indicated by AMINA RUBINACCI, or by another carrier, after completing the Return Form that you find online in Customer Service to get the return number. It is not possible to exchange the purchased item with another.
Conditions for the exercise of the right of withdrawal
The right of withdrawal shall be deemed correctly exercised once the following conditions have been fully met:
a. the Return Form must be properly completed and submitted electronically to AMINA RUBINACCI within fourteen (14) working days from the date of delivery. The notification may be sent within the same period, by registered post to Naples, Via De Mille, 16, 80121, or by telegram, fax number 081417237, or to be confirmed, at your discretion, by registered post with acknowledgment of receipt within forty-eight hours;
b. the products must not have been used, worn, washed or damaged;
c. the identification tag must still be attached to the products with the disposable seal;
d. Products must be returned in their original packaging;
e. Products must be returned to AMINA RUBINACCI in a single shipment. AMINA RUBINACCI, in fact, reserves the right not to accept items of the same order returned and delivered at different times;
f. Returned products must be delivered to the carrier within fourteen (14) working days from the date you received the products.
If you have fulfilled all the requirements, AMINA RUBINACCI will refund the price of the products purchased, while you will be charged only the cost of the return. If you decide to use the courier selected by AMINA RUBINACCI for the shipment of the products purchased (DHL) you do not need to personally pay the costs of the returned item, for AMINA RUBINACCI will pay, on your behalf, the courier DHL, by withholding from the refund an amount equal to the delivery cost previously incurred for the products purchased. In the event that instead you decide to use a different courier you need to personally pay for the costs of the return.
You will be contacted if your return will not be accepted because it does not meet the above conditions. In this case, you can choose to have the products redelivered at your expense. If you refuse the shipment AMINA RUBINACCI reserves the right to retain the goods and the amount paid for the purchase of products.
Time and manner for refunding
After AMINA RUBINACCI has received your return and verified that all requirements have been met, you will receive an e-mail confirmation of acceptance of return. Whatever the mode of payment you used (credit card / debit), the reimbursement will be activated by AMINA RUBINACCI in the shortest time possible, and in any case within thirty (30) days from the date on which it became aware of your right of withdrawal, when satisfied that the withdrawal was done in compliance with the above conditions.
The time period for crediting or refund of the amount you paid for the purchase of products depends on the method of payment used:
- Purchase by credit card / debit: the time required to view the refund depends on the institution that issued the card. Please note that the value date of the crediting shall be the same, so you will not suffer any loss in terms of bank interest.
If the item was a gift, the sums will be repaid to the buyer.
As an alternative to a refund on your credit card / debit card, or bank account indicated by you at the time of exercising the right of withdrawal of the same value of the amounts to be reimbursed.
Product identification tag
All products sold by AMINA RUBINACCI are provided with an identification tag attached with a disposable seal. We invite you to try on the product without removing the tag or seal as returned goods will not be accepted that do not have them.
Returns can be shipped via DHL courier indicated by AMINA RUBINACCI.